Coordinator Guide: Dispatching Jobs

In IronSight, Coordinators and Admins create, assign, and track jobs from the Dispatch Hub. This guide covers assigning jobs from the Schedule, Jobs, and Map views, dispatching on mobile, and setting up each view so you can see the work that matters to you.

Good to know: To dispatch jobs, a Coordinator needs Dispatch jobs turned on in their user profile. Admins can always dispatch.

Getting started: once your admin adds you, you'll get a Welcome to IronSight email. Click Set My Password, then log in to IronSight on the web.

Messages & Alerts

Turn on browser notifications: the first time you log in, your browser asks to allow notifications. Click Job Updates, then Enable.

Choose your notifications: go to Settings and turn job and chat notifications on or off with the toggles.

Chat with your team:

• To start a new chat, click the +, then select a user, resource, or client.
• To find an earlier chat, type a name in the search bar.

Dispatching from Schedule view

Schedule view shows your resources and their jobs across a day or a week. Unassigned jobs appear above the company rows in each Resource type row. Click a resource type to see its unassigned jobs, companies, and resources.

Switching between Day and Week view: click the Day or Week button at the top of Schedule view.

In Week view: drag a job tile onto the row of the company or resource you want to assign it to.

In Day view:

1. Click the job's row to open it.
2. Click Assign job to..., then select the company or resource.
3. Click Save.

Dispatching from Jobs view

1. On the Jobs tab, click the Queued bucket.
2. Click the job's row to open it.
3. Click Assign job to..., then select the company or resource.
4. Click Save.

Dispatching several jobs at once

1. On the Jobs tab, use filters to find the jobs you need.
2. Check the box next to each job.
3. Click Update [number] jobs.
4. Select the company or resource, then click Update jobs.

Important: Clear your selected jobs before making another bulk assignment. They stay selected until you do.

For finding jobs quickly, see Find and Filter Jobs.

Dispatching from Map view

1. Find the location with the job you need to dispatch. Use the filters to find it quickly.
2. Click the location to see all its jobs.
3. Click Assign to Service Provider.
4. Fill in the details, then click Save.

Finding a nearby resource: Map view also shows where your resources are right now. For urgent or break-in work, use it to find the closest one.

Dispatching on mobile

1. Log in to the mobile app.
2. On the Jobs tab, tap Queue to see jobs waiting to be dispatched. Scroll or search to find the job.
3. Open the job and tap Assign job to...
4. Select the company or resource from the list, or search for it.

Setting up your views

Schedule view filters

In Day or Week view, click Filters to choose which Divisions, Resource Types, and Service Providers to show. Use the toggles at the bottom to show or hide resources.

Schedule view columns (Day view only)

1. Click the three vertical lines at the top of the page.
2. Check the columns you want to see, and uncheck the ones you don't.
3. Drag the six dots next to a column to change its order.

Jobs list columns

Click the three vertical lines at the top of the list to show, hide, or reorder columns, the same way as Schedule view. For filters, see Find and Filter Jobs.

Map view filters and layers

• Use Look for... to find a location, resource, or job.
• Use the same filters as the Jobs view: date range, Divisions, Resource Types, Activities, Service Providers, Job Status, Approval Status, and Locations.
• Use Map layers to choose what shows on the map: locations, jobs, or resources.

Related guides: Creating a Job, Find and Filter Jobs, and Archiving Jobs.

Have questions? Contact us at support@ironsight.app and we'll help you out.