To log in: Open the IronSight app, enter your email and password, and tap Log in.
Resetting Your Password
Use these steps if you forgot your password, can't find your activation email, your activation link has expired, or you just want to change your password.
At a glance
| Step | On the website | On the mobile app |
|---|---|---|
| 1 | On the login screen, click Forgot password? | On the login screen, tap Forgot password |
| 2 | Enter your email address and click Continue | Enter your email address and tap Send email |
| 3 | Open the email Reset Your IronSight Password and click Reset my password | Same as website |
| 4 | Enter your new password twice, then click the arrow button | Same as website |
Resetting your password on the website
- Go to the IronSight login page and click Forgot password? below the password field.
- Enter the email address your IronSight account uses and click Continue.
- Check your email for Reset Your IronSight Password and click Reset my password.
- Enter your new password, confirm it, and click the arrow button.
You can now log in with your new password.
Resetting your password on the mobile app
- Open the IronSight app and tap Forgot password below the Log in button.
- Enter the email address your IronSight account uses and tap Send email.
- Check your email for Reset Your IronSight Password and tap Reset my password.
- Enter your new password, confirm it, and tap the arrow button.
Go back to the IronSight app and log in with your new password.
Common challenges and solutions
| Challenge | Solution |
|---|---|
| The reset email isn't arriving | 1. Check your spam or junk folder. 2. If it's not there, your email provider may be blocking it. Add noreply@ironsight.ca to your contacts. 3. Click Forgot password again. |
| Wrong email address | Make sure you're using the same email your IronSight account was set up with. If it needs to change, contact your admin or support@ironsight.app. |
| Activation link has expired | Invitation links are valid for 30 days. Click Forgot password on the login screen to send yourself a new link, then set your password from the email. |
| Authentication error | This can happen if the link you used to open IronSight is incorrect, your access was removed, or your account was moved to a different IronSight account. Check the link first. If it's correct, email support@ironsight.app and we'll help. |
| "Not Found" screen on Android | If you use Firefox, tap the three dots and select Open in App. If that doesn't work, set Chrome as your default browser and try again. If it still doesn't work, uninstall and reinstall the IronSight app. |
Have questions? Contact us at [support@ironsight.app] and we'll help you out.